How to create a campaign on portal

The platform enables you to create and manage campaigns across multiple channels simultaneously. You can send promotional messages to a customer through their primary channel, and if the message is not successfully delivered, it will automatically be routed to the secondary channel specified in the bulk campaign. This ensures improved message delivery and better customer reach across all preferred communication channels.

Create a bulk campaign
Click on Add bulk campaign button

No	Element	Description	Reference input
1	Name	Your bulk campaign's name	VNA Test
2	Type	Your bulk campaign’s type	Broadcast only: only display broadcast [1 message only]- Conversation: able to display conversation [multiple messages]
3	Expired Date	Select the campaign end time
4	Category	ENFORCE: The system will monitor the campaign to ensure sufficient message delivery. The total number of contacts must be greater than the number of successfully delivered messages. - LBA: This campaign type allows sending to fewer than 100,000 contacts with priority handling. - MASS: This option is used for large-scale campaigns targeting more than 100,000 contacts.
5	Keyword	When a user sends a message that matches the defined keyword, the system will process the message flow according to this campaign.	For example: Keyword is “hello”. - Any message that starts with “hello” will be routed and handled under this campaign.

Click Add Channel button

The first channel created will have priority in sending the message. If the message sent to the first channel fails, then another message will be sent to the second channel.

Example: As screenshot shown above, the Viber channel is created first, hence the advertising message will be sent to Viber of customer A with priority. If that message delivery fails, another message would be sent to RCS app of customer A.

No	Element	Description	Reference URL/Input
1	Channel	Select channel you would like to use for sending message	Whatsapp - RCS - Viber - SMS
2	Bot	Select Bot which only applicable if Channel is Viber, Facebook, Telegram or Apple - For bulk campaigns that only use Broadcast only, there is no need to use bots
3	Template	Select the template you created for each channel	Note: Only approved templates can be selected - For Viber: the Viber template is only for the Broadcast and the Viber bot template is only for the Conversation.
4	Official account	Select the official account you created/requested for each channel
5	Enable broadcast	Enable this option when you want to send broadcasts to the end-user.	Note: Conversation campaign for Viber, RCS, Whatsapp requires 2 templates: Broadcast template and Conversation template. - If you choose the campaign type as Broadcast only, you will not see this option.

Click Create once you done